Please read carefully before using this Website
Privacy Practices Notice – Health Information
The type of information collected on this Website will depend upon the features and functionalities available on this Website, which may be revised from time to time. For example, if this Website is currently operated as a “read-only” Website, we may not collect any personal information about you through the Website and will not learn who you are. On the other hand, if this Website permits you to “register,” “create an account,” make purchases, or take similar actions, we will collect information from you that can be used to specifically identify you as an individual (such as your name, telephone number, postal address, email address, and payment information, collectively “Personal Data”). This Website also automatically collects aggregated information that is not linked to any specific individual such as information about traffic patterns on the Website, or the number of times a specific page was viewed in a particular month. We may use and share aggregate, de-identified, and anonymous data without restriction as it does not identify you or any other individual user.
Uses and Disclosures of PHI for Treatment, Payment and Health Care Operations
Treatment. Your PHI may be used and disclosed by your physician, counselor, program staff and others outside of our program that are involved in your care for the purpose of providing, coordinating, or managing your health care treatment and any related services. This includes coordination or management of your health care with a third party, consultation with other health care providers or referral to another provider for health care treatment. For example, your protected health information may be provided to the state agency that referred you to our program to ensure that you are participating in treatment. In addition, we may disclose your protected health information from time-to-time to another physician or health care provider (e.g. a specialist or laboratory) who, at the request of the program, becomes involved in your care.
Payment. We will not use your PHI to obtain payment for your health care services without your written authorization. Examples of payment-related activities are: making a determination of eligibility or coverage for insurance benefits, processing claims with your insurance company, reviewing services provided to you to determine medical necessity, or undertaking utilization review activities.
Healthcare Operations. We may use or disclose, as needed, your PHI in order to support the business activities of our program including, but not limited to, quality assessment activities, employee review activities, training of students, licensing, and conducting or arranging for other business activities. For example, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician or counselor. We may also call you by name in the waiting room when it is time to be seen. We may share your PHI with third parties that perform various business activities (e.g. billing or typing services), provided we have a written contract with the business that prohibits it from re-disclosing your PHI and requires it to safeguard the privacy of your PHI.
Your Rights Regarding Your PHI
You have the following rights regarding Protected Health Information (PHI) we maintain about you:
- Rights of Access to Inspect and Copy. You have the right, which may be restricted in some circumstances, to inspect and copy PHI that may be used to inform decisions about your care.
- Right to Amend. If you feel that the PHI Hope Lodge has about you is incorrect or incomplete, you may ask us to amend the information although we are not required to agree to the amendment.
- Right to an Accounting of Disclosures. You have the right to request an accounting of the disclosures that we make of your PHI.
- Right to Request Restrictions. You have the right to request a restriction/limitation on the use of your PHI for treatment, payment, or health care operations. We are not required to agree to your request.
- Right to Request Confidential Communication. You have the right to request that we communicate with you about your medical information.
- Right to a copy of this Notice. You have a right to a copy of this notice
- You have the right to file a complaint in writing to us or the Secretary of Health and Human Service if you believe we have violated your privacy rights.
Personal Data, Use and Sharing
If this Website permits you to register, create an account, make purchases, or take similar actions, and if you chose to take such actions, then we will ask you to provide us with certain Personal Data about yourself. It is always your choice whether you wish to provide Personal Data through this Website, but if you do not provide requested Personal Data you may not be able to use all the features or functionalities of this Website.
Reviewing and Changing Personal Data
The Website, now or in the future, may provide the ability for you to view, in-activate and or update the Personal Data you have submitted. If such functionality is available, on a specific Website, click on the link or page to “sign in,” view your “account,” or similar link or heading. Note, due to the nature of third party hardware, software and other third party tools, even when information is corrected or de-activated, an archive or other copy may remain.
You do not have to accept cookies to use our Website, however, you may not be able to use certain features or access certain areas if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally.
Social Media and Third Party Platforms
The Website has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. However, data transmission over the Internet or wireless networks cannot be guaranteed to be completely secure. Although we are committed to safeguarding your privacy and security, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Hope Lodge is not responsible or liable for the illegal acts (such as hacking) of third parties.
Links to Other Websites
We are committed to protecting the privacy of children. The interactive features of our Website are not designed for or directed to children under the age of 17. Hope Lodge shall not be liable for any unauthorized use of the Website by minors. Please contact us if you believe a child under the age of 13 has provided Personal Data to this Website without parental consent.
Use of Website
Your health record contains personal information about you and your health. State and federal law protects the confidentiality of this information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health condition and related health care services. The confidentiality of alcohol and drug abuse patient records is specifically protected by Federal law and regulations. Hope Lodge is required to comply with these additional restrictions. This includes a prohibition, with very few exceptions, on informing anyone outside the program that you attend the program or disclosing any information that identifies you as an alcohol or drug abuser. The violation of Federal laws or regulations by this program is a crime. If you suspect a violation you may file a report to the appropriate authorities in accordance with Federal regulations.
For further information about Hope Lodge’s privacy policies, contact Peter Gates, Chief Compliance Officer at (949) 701-1959 with any questions.